Question 1

What's the difference between a chatbot and a TELTOK AI agent?

Accepted Answer

Traditional chatbots follow rigid decision trees. TELTOK AI agents understand context, reason about information, and execute real actions by connecting to your enterprise systems.

Question 2

Which channels does TELTOK work with?

Accepted Answer

WhatsApp Business API, webchat, Telegram, Instagram DM, Facebook Messenger, SMS, phone (voice AI), and email. All channels managed from a single platform.

Question 3

How does TELTOK connect to my systems?

Accepted Answer

Through APIs and native connectors for CRMs, ERPs, and databases. We integrate with Salesforce, HubSpot, SAP, and more.

Question 4

How long does implementation take?

Accepted Answer

A basic agent can be in production in 1-2 weeks. With complex integrations, 3-4 weeks.

Question 5

Is my data secure?

Accepted Answer

We comply with GDPR, data processed exclusively in the EU, encrypted end-to-end with TLS 1.3 and AES-256.

Question 6

What languages does it support?

Accepted Answer

Catalan, Spanish, English, French, German, and 50+ additional languages. The agent automatically detects the client's language.